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Frequently Asked Questions(FAQ’s)

PRODUCT & SIZING

What kind of fabric is used for the product?

We use fine quality 100% cotton fabric for superior finish and soft feel.

What quality and fit do you offer for the round-neck t-shirts?

We offer 100% cotton 190gsm regular international fit round neck t-shirt

What kind of printing is used on the product?

We use high quality Direct to Garment (DTG) printing technology to give you the best looking, durable, full colour print.

What kind of inks are used in printing?

We use Eco friendly organic (OEKO TEX & GOTS approved) water based printing inks.

How do I find my size? Popular

At the time of selecting the product you may refer to the size chart available on the product page.

How many sizes do you have?

We offer sizes from S to XXXL.

Who makes the awesome designs that are printed on my t-shirt?

We work with the talented national and international artists who take immense efforts to make a brilliant t-shirt design for you. Our artists strive to give you the most candid expression of your personality.

What can I do to increase the longevity of my tees? New

you may take care of your favorite t-shirt by following these instructions:

Wash before first use, wash inside out, do not dry clean, do not iron on print, wash dark colours separately, do not bleach, wash below 35 degree Celsius temperature, use mild detergents.

Do you sell plain t-shirts i.e. t-shirts without prints?

Yes we do. We have a range of colours available in the plain t-shirt section, kindly visit the shop menu>Plain t-shirts.

ORDERING

How will I know if my order is placed successfully?

You will receive a confirmation sms after your order is placed successfully.

How do I know the status of my order?

You will receive a confirmation sms after your order is placed successfully and a sms once your order is dispatched. You can also track your order by using the track order functionality available on the courier company website by using your tracking ID received on sms.

How do I cancel the order?

Except for printed products, you may cancel your order before it is dispatched from our end by calling our customer service helpline +91 9881 500 222 or sending us an email at care@somethingblack.in. You may cancel your order for a printed product within 3 hours of placing the order as every t-shirt goes into printing only when it is ordered by you. To know if your order is printed or not, you may call our customer service helpline +91 9881 500 222. You may return the order after it is delivered to your address in accordance with our shipping and returns policy.

When will I receive my order?

We print the product only when you place the order thereby avoiding wastage and ensuring that the product you get is always freshly printed. Usually our printed products are shipped within 4-5 business days and non-printed products within 2 business days. The delivery time of the product will vary depending upon your location but in any case you should receive your order within a period of 7-10 business days from the date of placing the order.

The amount was deducted from my account but I did not receive an order confirmation?

Please drop us an email at care@somethingblack.in mentioning your full name, the bank transaction number and the date of the payment. This can happen because your transaction has not been confirmed by the bank till now. Sometimes it takes time for the transaction to get confirmed. We will notify you once your transaction is confirmed.

Can you rush my orders?

As of now this option is not available.

PAYMENT

What payment options do you offer?

We have ‘CC Avenue’ as our payment gateway partner. Our payment gateway offers payment through 100+ debit cards, 53+ net banking, 4 cash cards, 8 wallets, 46 banks IMPS, all domestic Mastercard and Visa credit cards.

Is Cash on delivery (COD) available?

As of now COD is not available but we will keep this option as soon as possible.

SHIPPING & RETURNS

What are the shipping charges and are there any hidden charges involved?

We offer free shipping on all orders within India and there are no hidden charges involved.

What is the return/replacement policy?

Kindly check the following link to know about our return/replacement policies.

MISCELLANEOUS

How to Register on Something Black?

On the Homepage please click on the Tab ‘Register’ and fill the form providing all the information and click ‘Submit’.

Do I need to register to buy Something Black products?

No. You can also buy Something Black products without registration by using the guest checkout option. However, as a registered customer you can enjoy some additional features and benefits.

How do I contact Something Black?

Visit our Contact Us page to know the modes through which you can reach us.

Where else can I get Some Thing Black tees?

Presently you can buy your favourite Something Black tees exclusively on www.somethingblack.in

Will I be able to send the t-shirt as a gift?

Yes, you can but presently gift wrapping is not available. We will have to send the invoice alongwith the gift as presently Indian laws do not allow sending a product without the invoice.